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Responsible Gaming

At hi31 Responsible Play – Fun with Safety

Betting should be a source of entertainment, not a means of income. hi31 believes every player can gamble responsibly, and it's our duty to make that possible.

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Protection Tools
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Voluntary Limit Setting
Our Philosophy

What is responsible gaming and why does it matter?

Responsible gambling means treating betting as a form of entertainment – staying within your means and respecting your time and money limits. hi31 wants your betting experience to always be enjoyable.

Many people in Bangladesh enjoy online betting as a form of entertainment. For some, however, it can develop into an addiction. To help prevent that, hi31 has built a range of tools and support systems.

Remember — betting more to recover what you've lost won't solve the problem; it only makes things worse. A smart player is someone who knows their limits.

Keep in mind: Betting is for entertainment only. Never bet to recover losses or to solve financial problems.

Benchmarks for Healthy Betting Behaviour

Playing for Fun 90%
Stick to Your Budget 85%
Sticking to Time Limits 78%
Staying Calm After a Loss 72%
Taking Breaks When Needed 95%

These benchmarks are based on hi31's responsible gaming guidelines.

Protection Tools

Hi31's Responsible Gaming Tools

We've provided you with multiple tools to help keep you safe. They're completely free and available to use at any time.

Set Deposit Limits
Set your own daily, weekly, or monthly deposit cap. Limits take effect immediately once set. Increasing a limit requires a 72-hour waiting period, while reductions are instant.
Set Time Limits
Set a daily time limit for how long you spend on the platform. Once your time is up, the system will automatically alert you and log you out if needed. It's an effective way to maintain a healthy balance.
Cooling-Off Period
If you need a short break, set a cooling-off period of anywhere from 24 hours to 6 weeks. Your account will be temporarily suspended during this time. Come back refreshed when it's over.
Self-Exclusion
If you feel your betting is getting out of control, activate Self-Exclusion for a period of 6 months to 5 years. Once active, your account cannot be accessed under any circumstances.
Loss Limit Setting
Betting will automatically stop once you've reached a set loss amount. This reduces the risk of chasing losses impulsively. Daily and weekly loss limits can be configured separately.
Reality Check Reminder
hi31 will remind you at regular intervals how long you've been playing and how much you've spent. These small nudges help keep you grounded in reality.
Warning Signs

Recognising the Signs of Problem Betting

The most important part of responsible gaming is staying aware of your own behaviour. If you notice any of the signs below, you may need to seek help.

Need Help?
Get in Touch with Our Support Team:
support@hi31.bet
1
Chasing losses with more betting
Placing bigger bets after a loss in an attempt to win back money is known as "chasing losses" — and it's one of the most dangerous patterns of behaviour.
2
Hiding betting from family and friends
If you start hiding your betting from the people close to you, or lying about it, that's an important warning sign.
3
Betting with money set aside for essential expenses
Using money meant for rent, food, or your children's education on betting can lead to serious financial and family problems.
4
Feeling restless or irritable when not betting
If you feel restless, irritable, or anxious when you're not betting, this could be a sign of dependency.
5
Neglecting work, family, or relationships
If betting is affecting your work responsibilities, family time, or personal relationships, that's a serious cause for concern.
6
Borrowing or Taking Loans to Fund Betting
Borrowing money from friends, family, or financial institutions to fund betting puts you on a path to serious financial hardship.
Self-Assessment

Check Yourself

Read through the questions below carefully and check any that apply to you.

Expert Advice

10 Golden Rules of Responsible Gambling

Set a Budget
Decide how much you're willing to spend before you start betting, and never go beyond that limit.
Keep It as Entertainment
Think of betting like going to the cinema — it's entertainment, not a source of income. That mindset keeps betting enjoyable.
Set Time Limits on Your Play
Decide in advance how long you'll spend betting each day. Set a timer and stop when it goes off.
Keep Your Emotions in Check
Avoid betting when you're angry, frustrated, or under the influence of alcohol. Make decisions with a clear head.
Review Your History
Review your betting history regularly. Keep track of how much you're spending and how much you're winning.
Keep Your Family Informed
Let trusted family members know about your betting habits. It helps keep you accountable.
Never Bet with Borrowed Money
Never bet with borrowed or loaned money. Only use funds you can afford to lose without it affecting your finances.
Take a Break
Take a few days off each week rather than betting every day. Stepping away from betting is good for your mental health.
Explore Alternative Entertainment
Sports, studying, spending time with family — these activities bring balance and variety to life.
There's No Shame in Asking for Help
If you're struggling to stay in control, reach out to hi31 support or seek professional help right away.
Age Protection

Minor Protection

Hi31 strictly enforces an 18+ policy. Keeping minors away from betting is our top priority.

Age Verification
All users' ages are verified at registration. Anyone under 18 cannot open an account.
Account Security
Use a strong password and enable 2FA to prevent children from accessing your account.
Device Security
Keep your phone or computer locked with a PIN or password. Never leave your account open in front of your children.
Building Awareness
Talk openly with your children about the risks of betting. Awareness is the best protection.
Important: You must be 18 or older to register at hi31. Accounts created with false information will be permanently closed and any balance may be forfeited.
FAQs

Responsible Gambling FAQs

Here are answers to the questions we get asked most often.

Yes, but not before the designated period ends. Once your Self-Exclusion period is over, you'll need to contact support yourself to request reactivation. No promotional emails or messages will be sent during this time. We respect your wellbeing and your return.

Lowering your deposit limit takes effect immediately. Increasing it, however, requires a 72-hour waiting period. This delay is intentional – to prevent impulsive decisions. It's a key part of hi31's responsible gambling policy.

Common signs include: spending beyond your budget, hiding your betting, chasing losses, feeling restless when not betting, and neglecting family or work. Use the self-assessment questionnaire on this page to check yourself.

Absolutely. All conversations with the hi31 support team are completely confidential. Anything you share regarding responsible gaming concerns will never be passed on to third parties. We take your trust and privacy seriously.

A Cooling-Off Period is a short-term break (24 hours to 6 weeks), suitable for brief pauses. Self-Exclusion is long-term (6 months to 5 years) and designed for more serious concerns. No promotional communications are sent during a Self-Exclusion period.

Blocking an account at a family member's direct request isn't available, as this falls under personal privacy. However, the account holder can activate Self-Exclusion themselves, or with the support of a guardian. For more information, contact support@hi31.bet.
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Play Responsibly, Enjoy the Experience

Bet safely and confidently at hi31. Use our protection tools, stay within your entertainment limits, and register today to start a responsible gaming experience.

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Betting is prohibited for those under 18. Please play responsibly. For support, contact: support@hi31.bet

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