Hi31 FAQ — Answers to All Your Questions

No, hi31's policy allows only one account per person. Creating multiple accounts may result in all accounts being closed and any bonuses being forfeited. Stick to one account and enjoy all the benefits without restrictions.

login page click the "Forgot Password?" link. Enter your registered email or mobile number. You'll receive an OTP or a reset link. Use it to set a new password. The whole process takes around 2–3 minutes.

Yes, account verification is required to make withdrawals on hi31. Complete the KYC process by uploading a photo of your national ID or passport. Verification is usually completed within 24 hours, and you only need to do it once.

You can update certain details — such as your email, phone number, and password — directly from your account dashboard. To change core information like your full name or date of birth, please contact the hi31 support team.

The minimum deposit on hi31 is just ৳200 BDT — one of the lowest among betting platforms in Bangladesh, making it especially beginner-friendly. Larger deposits may qualify for special deposit bonuses.

Deposits via bKash and Nagad are typically reflected within 1–5 minutes. Bank transfers may take a bit longer — up to 1–2 hours. If more than 15 minutes have passed, contact hi31 support with a screenshot of your transaction.

hi31 itself does not charge any deposit fees. However, service charges applied by bKash or Nagad may apply. No additional deductions are made by hi31 — the full amount you send will be credited to your account.

The minimum withdrawal amount on hi31 is ৳500 BDT. Daily maximum withdrawal limits vary by account level, and VIP members can withdraw larger amounts in a single transaction. For more details, VIP Page View.

If your withdrawal has been pending for more than 24 hours, contact hi31 support. Share your transaction ID and a screenshot for a faster resolution. In most cases, delayed withdrawals are caused by incomplete KYC verification or unmet bonus wagering requirements.

hi31 generally does not charge withdrawal fees. However, a small processing fee may apply if you exceed a certain number of withdrawals in a month. Third-party charges may also apply depending on your payment method.

Live betting means placing bets in real time while a match is in progress. On hi31, odds update after every over, goal, or point. It's far more exciting than pre-match betting because you can make decisions based on how the game is unfolding. Match Odds View live odds on the page.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match being cancelled or postponed — the bet is automatically voided and your stake is returned. Always double-check before placing a bet.

Yes, hi31 supports accumulator and multi-bet options. When you combine multiple matches in a single bet, the odds multiply together — significantly boosting your potential payout. It's higher risk, but the rewards can be much greater. Please bet responsibly.

A wagering requirement means you must place bets totaling a specified amount before you can withdraw your bonus. For example, a 5x wagering requirement means you need to bet five times the bonus amount. Only after meeting this condition can the bonus be withdrawn.

hi31's cashback offer returns a percentage of your total losses over a set period (typically weekly). VIP members receive cashback at a higher rate. It's credited to your account automatically.

Yes, hi31 has a referral program. Share your referral link, and when a friend registers and makes their first deposit, you'll earn a bonus. There's no cap on referrals — the more friends you bring in, the more bonuses you earn.

hi31 does not sell or share your personal information without authorization. Data may only be shared where necessary for payment processing or legal compliance. For more details, Privacy Policy Read.

Login Go to your account settings. Under the "Security" option, enable 2FA. A code will be sent to your mobile to confirm the setup. From that point on, an OTP will be sent to your mobile each time you log in.

If you notice any unrecognized logins or transactions on your account, change your password immediately and notify hi31 support. You can also request a temporary account lock. Email us for support: support@hi31.bet