Hi31's Privacy Policy – Your data is safe with us

Welcome to hi31. We know how important your personal data is to you — which is why hi31's Privacy Policy has been built on complete transparency, so you always know exactly what we do with your information.

By using the hi31.bet website or mobile app, you agree to this Privacy Policy. This document is part of our Terms & Conditions to be read alongside this policy.

Our Privacy Policy may be updated from time to time. For significant changes, we will notify you via email or an on-platform notice. We recommend checking this page regularly to stay informed.

Hi31 only collects data that is necessary to deliver our services properly and meet our legal obligations. Below is a detailed breakdown of the types of information we collect.

• Information you provide directly at the time of registration is collected.
• Technical data is collected automatically while you use the platform.
• A copy of your identity document may be collected for KYC verification.
• Transaction-related data is collected from third-party payment gateways.

Every piece of data hi31 collects serves a specific purpose. We never use your information beyond what is necessary. The primary reasons we process your data under this Privacy Policy are:

• Account Management: Your data is used to create, verify, and secure your account.
• Payment Processing: Financial information is used to accurately process deposits and withdrawals.
• Customer Support: Your data is used to resolve your complaints and inquiries quickly and accurately.
• Security Assurance: Data is analyzed to detect and prevent fraud, money laundering, and unauthorized access.
• Service Improvement: Your usage patterns are analyzed to continuously improve the platform experience.
• Legal Compliance: Data is retained and used to comply with applicable laws and regulatory requirements.
• Personalized Experience: Relevant offers and content are shown based on your preferences and usage habits.
• Responsible Gaming: Unusual betting behavior is monitored, with timely alerts triggered when detected.

Hi31 never sells or rents your personal data to third parties for commercial purposes. However, limited data may be shared in specific circumstances necessary to operate our services.

• Payment Processor: Payment gateways such as bKash and Nagad receive the information needed to process transactions. They operate under their own privacy policies.
• Technology Provider: We work with trusted technology partners for cloud hosting, analytics, and security services. They operate under our instructions and are not permitted to use your data for their own purposes.
• Legal Authorities: Data may be shared when required by court order, government request, or legal investigation.
• Fraud Prevention: Relevant data may be shared with AML and fraud detection services as required.
• Business Transfer: In the event of a merger or transfer of hi31's business, your data may be passed to the new owner, though this Privacy Policy will remain in effect.

Hi31's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Essential for login sessions and security. The platform cannot function properly without these.
• Functional Cookies: Used to remember your language preferences and account settings.
• Analytics Cookies: Anonymous statistics are collected to understand how users interact with the platform.
• Local Storage: Some data is stored on your device to improve app performance.

You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect certain features of the platform.

Hi31 uses industry-leading technology and processes to keep your data secure. Our security measures are continuously updated to address emerging threats.

• SSL Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional verification layer is added at login to strengthen account security.
• Encrypted Database: Stored data is kept in an encrypted database, accessible only to authorized personnel.
• Regular Security Audits: Third-party experts conduct regular security audits of our systems.
• Access Control: Only authorized personnel can access specific data, and all access is logged.
• Data Backup: Data is backed up regularly to prevent accidental loss.

Under hi31's Privacy Policy, you have several important rights over your own data. To exercise any of these rights, please get in touch with us.

Hi31 retains your data only for as long as necessary. Data that is no longer needed is securely deleted after a set period.

• All profile information is retained for as long as your account remains active.
• Even after account closure, data may be retained for up to 5 years for AML compliance and legal purposes.
• Financial transaction records are retained for up to 7 years.
• KYC documents may be retained for up to 5 years after account closure.
• Once you withdraw your marketing consent, your data will no longer be used for that purpose, effective immediately.

Hi31 is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

• Age is verified at registration, and account creation is blocked if a user is suspected to be underage.
• If any data belonging to a minor is collected inadvertently, it will be deleted immediately upon notification.
• Parents or guardians who believe we may hold information about a child can reach us at support@hi31.bet.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch. hi31's data protection team is always here to help.